Microsoft will no longer provide security updates or support for PCs running Windows® 7 after January 14, 2020, so we have found that continuing support for this operating system is a difficult proposition.
You will likely be able to play FINAL FANTASY XIV on Windows® 7 systems even after the end of support. However, after we discontinue support, we will as a general rule no longer be able to provide support for problems arising as a result of the operating system.
Square Enix may respond to requests for technical support regarding Windows® 7 issues after the end of support, but such informal support will be limited, on a case-by-case basis, and is not guaranteed.
Thank you for your understanding and continued support.