We are pleased to announce that the Square Enix Account Management System technical difficulty has been resolved.

We apologise for any inconvenience caused, and we thank you for your understanding.

[Date & Time]
Sep. 2, 2022 from 3:17 to 5:24 (GMT)
Sep. 2, 2022 from 4:17 to 6:24 (BST)
Sep. 2, 2022 from 13:17 to 15:24 (AEST)

[Details]
■FINAL FANTASY XIV
- New players just starting out were unable to perform their initial login.
- For the PlayStation®5 / PlayStation®4 version, if an expansion pack was purchased in the PlayStation™Store, login was not possible. In addition, the expansion pack data may not have reflected in the game.
- Unable to create a free account on the free trial website.

■Mog Station
- Service was unavailable.

■Online Store
- Service was unavailable.

■FINAL FANTASY XIV Companion App
- There may have been a delay in Companion App Bonuses being reflected in-game.

■Square Enix Account Management System
- Service was unavailable.

[Cause]
Server Program Issue

[Affected Services]
- FINAL FANTASY XIV
- Mog Station
- Online Store
- FINAL FANTASY XIV Companion App
- Square Enix Account Management System